Accommodation Service Manager

An accommodation service manager plans, organizes, directs, controls and evaluates the operations of an accommodation establishment or of a department within an accommodation establishment. They are employed by hotels, motels, resorts, bed and breakfasts etc. Accommodation service managers ensure the smooth operation of the business and should be able to work with little direction.

Responsibilities

  • Implement and evaluate policies and procedures for the operation of the department or business
  • Prepare budgets and monitor revenues and expenses
  • Participate in the development of pricing and promotional strategies
  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
  • Meet guests needs related to overnight stay and meals
  • Recruit and supervise staff
  • Determine training requirements and construct work schedules
  • Resolve customer complaints
  • Responds to enquiries and solves problems
  • Ensure the completion of administrative tasks
  • Maintain facility, equipment and supplies

Knowledge, Skills and Abilities

  • Previous experience in tourism is preferred
  • Strong business management skills
  • Strong sales and marketing skills
  • Good organizational skills
  • Strong customer service skills
  • Good communication skills
  • Leadership ability
  • Training in first aid is an asset
  • Human resources management skills is an asset
  • Administrative skills
  • Diploma or degree in hotel management, hospitality, business or marketing

Possible Future Career Paths

  • Manager of multiple departments within the business
  • Higher level manager or executive